AI is everywhere — but most leaders are still stuck between hype and hesitation. In this episode, Insight and Microsoft execs share how they're moving from experimentation to ROI. Hear how internal use cases and agents are improving sales prospecting, how an airline used AI to optimize staffing during weather disruptions, and why empowering non-technical teams is key to scale. Plus, Logitech's Alex Mooney explains how AI is transforming device interactions, and Insight's Agentic Field Lead Sunny Wang breaks down the three tiers of agentic AI. 

Jump right to… 
00:00 – Welcome and intro 
03:04 – Hilary Kerner (Insight) on why AI results don't match the hype 
05:47 – Jeremy Nelson (Insight) on building the right AI team 
07:46 – Mike Morgan (Insight) on culture, skills, and experimentation 
12:02 – Julie Sanford (Microsoft) on being "Customer Zero" 
16:43 – Julie Sanford (Microsoft) on culture and change management 
19:17 – Bijah Gibson (Insight) on empowering non-technical teams 
21:17 – Bijah Gibson (Insight) on airline staffing optimization with AI 
23:07 – Alex Mooney (Logitech) on AI and device interactions 
25:56 – Sunny Wang (Insight) on agentic AI and autonomous workflows 
27:42 – Sunny Wang (Insight) on why humans still matter in AI workflows 
30:02 – Closing thoughts and what's next 

🎧 Listen now and subscribe: 
https://www.insight.com/en_US/content-and-resources/article/getting-ai-unstuck-how-to-win-over-your-cfo-and-scale-with-confidence.html 
https://www.insight.com/en_US/content-and-resources/case-studies/petai-an-ai-assistant-providing-personalised-pet-care-advice.html 
https://www.insight.com/en_US/content-and-resources/case-studies/the-sherlock-company-automates-creative-content-at-scale-with-vertex-ai-and-sada-services.html